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Candidate
Male, 50 years, born on 7 August 1974
Not looking for a job
Argentina, I want to relocate (Moscow, Saint Petersburg), prepared for business trips
Operations Director
5 000 $ in hand
Specializations:
- Chief operating officer (COO)
Employment: full time
Work schedule: full day
Work experience 17 years 10 months
June 2009 — September 2022
13 years 4 months
Avaya Inc
Argentina, www.avaya.com/en/
IT, System Integration, Internet... Show more
Technical Delivery Resourcing & Subcontracting Manager
- Team Leader, 5 people
- Professional Services Technical Delivery Subcontracting Operations – Manager June 2014 - to date
Processes creation, development, implementation, management and continuous improvement of the subcontracting operations for US & LatinAmerica Avaya Professional Services (APS) Technical Delivery. 200 projects per year.
- Professional Services Resource Allocation Management – Manager July 2011 - to date
Implementation and management of the resource allocation operations for US & LatinAmerica Professional Services (8,000 projects per year). Understanding project management resource requests in order to allocate and schedule Technical Delivery Consultants into different projects. Operational processes creation, development, implementation, management and continuous improvement.
- Operations Support Manager – CSAT June 2009 – July 2011
Professional Services Global CSAT Champion; CSAT Management Support
- Operations Support Manager – Talent and Training June 2009 – July 2011
Talent & Training Management; Training Logistics and Coordination; Management of the Professional Services Global Learning Center; Training Metrics; Development of Training Curriculums; Recording & Capturing Training; Miscelaneous items and special initiatives to support Business Planning & Operations; eProject Support
December 2003 — June 2007
3 years 7 months
HSBC Mexico
Mexico, hsbc.co.uk
Financial Sector... Show more
Credit Card Manager
- Corporate Credit Card Manager August 2006 - June 2007
Customer Service responsible and internal leader for HSBC’s most important corporate clients
- Credit Card Manager (Portfolio Management) May 2005 - July 2006
Business, functional design and leadership for several portfolio management campaigns: Credit Limit Increase, Balance Transfer, Additional Card, Product Upgrade, Recurring Payments, 2nd Card; Responsible for 4 employees
- ATM’s Project Leader December 2003 - April 2005
Business and functional project leader for CRM campaigns: Advanced payroll, Insurances,
Lotto, Mobile e-cards, etc.
January 2003 — November 2003
11 months
Ernst & Young (EY)
Mexico, www.ey.com
Financial Sector... Show more
Processes and Organizational Development for LATAM Group Transfer Pricing
- Processes and Organizational Development for LATAM Group Transfer Pricing
- Transfer Pricing Analyst
Skills
Skill proficiency levels
About me
- Strong desire to relocate to Russia
- Mexican, single, 49 years old
- Highly experienced in operations planning, implementation, management, and continuous improvement in multicultural environments
- Strategic, systemic and analytical thinking, planning capacity, ethical and client oriented; highly disciplined, responsible, serious, sense of humor and relaxed
- Human sense, collective consciousness, I like to think and include other people’s thinking
- Capacity to integrate and direct high performance teams, developing the professional and human potential of subordinated people, obtaining harmony and well based developments with both internal and external suppliers
- Industrial Engineering technological skills: Processes, methods and quality management
- While enjoying sports (Road Cycling, Triathlon, Marathon, Squash), I developed the discipline value
Higher education (master)
2002
Americas University (Universidad de las Americas, Mexico DF)
Business Administration, MBA
1999
Anahuac University (Universidad Anahuac, Mexico DF)
Engineering, Industrial Engineering
Languages
Citizenship, travel time to work
Citizenship: Mexico
Permission to work: Argentina, Mexico
Desired travel time to work: Doesn't matter