Responsible for the support and development of the Event Management environment. This includes activities at the CA Ehealth, CA Spectrum, IBM TEC, HP SiteScope and HP OM implementing alerting & monitoring for various IT areas, infrastructure and business applications. Work closely with the incident & problem management processes to evaluate Event Management opportunities and help Company business applications and infrastructure work smarter. ESSENTIAL DUTIES AND RESPONSIBILITIES - Resolution of the issues with monitoring environment. - Work with internal customers to define monitoring requirements and enabling them using available tools. - Continues improvement of environment (updating Applications to maintain security and availability; design improvements and etc.) Projects: - Took on support from Dev team HP SiteScope - Introduced MS SCOM 2007 to the team and took it on support - implemented CIP's for CA Spectrum, HP SiteScope, IBM TEC to improve monitoring accuracy and introduce new features.

Responsible for providing technical assistance and support related to computer systems, hardware, or software for internal customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - Resolution of customer incidents, not resolved on first level - Resolution of automated infrastructure alerts - Organizing resolution of Critical Incidents(Major service disruption) with involvement of various infrastructure and application support teams. - Provide periodical analysis of incident trend and proposing improvements in the area. - Aiding infrastructure development teams for new technologies deployment

Обязанности: 1.Оказание технической помощи пользователям BP Russia, Rocla, Ruukki(служба helpdesk): - поддержка пользователей по телефону - удалённое управление компьютером пользователя в случае необходимости - управление аккаунтами пользователей через структуру Active Directory 2.Организация деятельности полевых инженеров компании Lufthansa, BMI, American Airlines в России. 3.также замещаю руководителя группы на время отпусков и командировок: - поддержка работоспособности группы поддержки - составление отчётности по проектам. - распределение задач для группы поддержки.

IT engineer in a small company responsible for all IT tasks, such as HW installation and maintenance, Network support, SW support and user training.

Технической кибернетики и информатики, Инжинер - системотехник