Help the team to accomplish their goals and provide feedbacks Participate in new business projects, working as a PM and/or coordinate them. Participate in business planning activities along leverage teams and tower leads. Trainings for new Account members and/or new tools. Maintain and Increase Customer Satisfaction supporting their technology infrastructure based on ITIL foundations Customer service, account lead, project manager, Problem environment manager, Incident manager, Change manager, Training lead , Responsible of technical teams. Help my team to accomplish their goals and provide feedbacks • Accomplish: Financial: work with SDE for any Data Center billed charges (tapes, labels, emergency changes, etc.); Use BI process for costing projects Ensure efficient/effective use of our existing assets, eliminate waste focus on reducing controllable spend. Change Manager: Maintain constant visibility and awareness of all scheduled changes; Monitor and validate changes related to problems and incidents, Utilize existing Change Mgt process and procedures for all changes to the operating environment, Enforce/ support the Change Mgt process and procedures in day to day activities, Assess impact, benefits and risk of changes. Incident Manager: Follow up on incidents; facilitate communication within different delivery teams. Understand environment and KPE to validate the severity and their impact. Problem Manager: Ensure Root Cause and preventive/corrective actions are provided for any Sev1 and 2 tickets as required. Follow up RCAs with each delivery team to identify cause and preventative /corrective action, Identifying trends & risks. Ensure ITIL foundations is followed on Incident Management Process.

comunications, Mass comunication