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Администратор в гостиницу

Уровень зарплаты
з/п не указана
Город
Москва
Требуемый опыт работы
3–6 лет

Prime Objective:

  • The employee is responsible for checking–in and checking-out hotel guests in a friendly and caring manner according to the Leading Hotels of the World procedures and standards. At all time, he/she demonstrates a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.

Main duties:

  • Check in and check out guests, including groups.
  • Room assignment according to guests’ special requests.
  • Escort guest to the room upon arrival.
  • Answer all guest requests and questions in a friendly and caring manner, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.
  • Coordinate room status updates with the housekeeping department.
  • Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest interest
  • Handle message, mail and parcel addressed to our guests and associates.
  • Selling and promoting other services of the hotel.
  • Making reservations and cancellations if required.
  • Maintain the neatness of his/her working area.

Key Competencies:

  • Customer service orientation
  • Cross cultural sensitivity
  • Teamwork / co-operation
  • Listening and oral skills
  • Enthusiastic and pleasant personality
  • Positive way of thinking
  • Knowledge of cashier operations (preferably)
  • Knowledge of hotel business operations (preferably)

Requirement:

  • English language – fluent (written and spoken)
  • Professional and immaculate appearance at all times.
  • Knowledge of any other language is a plus.
  • Relevant experience in HoReCa industry is a plus.
  • Last year students or graduates (flexibility in the scheduling is required)

We offer:

  • Flexible working scheme, 40 hours per week
  • Competitive Salary
  • Corporate transfers to the Hotel (Barvikha Luxury Village, Moscow area)
  • Upsell Programme
  • 28 Holidays per year
  • Discounted Health Care
  • Meals on Duty
  • Learning and Development Opportunities
  • Recognition & Reward Scheme
  • Social Events

    Kindly apply only if you match the above criteria. Other profiles won’t be considered.

Тип занятости

Полная занятость, сменный график
Дата публикации вакансии
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